Build the way Nigeria eats.

About the role

Behtafood is a live logistics business — restaurants, riders, fleet managers, wallets, scheduled orders, and a growing supply network all running in real time, every day. The Operations Manager owns the reliability of all of it: making sure orders move smoothly from restaurant to customer, partners are onboarded and supported properly, and the company runs efficiently as it scales. This is a company-wide execution role, not a single-team role — you'll work across every part of how Behtafood actually operates day to day.

What you'll do

• Own end-to-end operational reliability — order fulfillment, pickup and delivery performance, and platform uptime from an operations standpoint.
• Build and maintain the standard operating procedures that keep restaurant onboarding, rider/fleet coordination, and vendor support consistent as the company grows.
• Monitor operational cost efficiency — cost per order, resource utilisation, and waste — and drive measurable improvements.
• Lead resolution of operational escalations (delivery failures, vendor disputes, service breakdowns) quickly and fairly.
• Manage and support relationships with restaurant partners, fleet managers, and — as Behtafood expands — supply-network partners.
• Partner with product and engineering to translate real operational pain points into prioritised fixes.
• Support expansion into new zones, towns, and partner categories with a repeatable, well-documented playbook rather than ad-hoc effort each time.

What we're looking for

• Experience in operations, logistics, or business operations management — ideally in a fast-moving, real-time environment (delivery, e-commerce fulfillment, or similar).
• Strong with data — comfortable pulling and interpreting operational metrics without waiting for someone else to build a report.
• A builder of process, not just a follower of it — comfortable designing an SOP from scratch when one doesn’t exist yet.
• Calm and decisive under pressure; a fixer first, explainer second.
• Based in or willing to relocate to Ado-Ekiti, Nigeria.

About the role

The Growth & Marketing Lead owns everything that brings new customers, partners, and revenue to Behtafood — and keeps them coming back. That includes running acquisition campaigns, building Behtafood's brand, growing restaurant and supply partnerships, and yes, our campus ambassador program — but as one channel of several, not the whole job. This is a company-wide growth and revenue role, distinct from operations: you own who we reach and why they choose us, not how orders get fulfilled once they do.

What you'll do

• Own Behtafood's customer acquisition and retention strategy across all channels — digital, on-the-ground, and partnership-driven.
• Lead and grow the campus ambassador program as one acquisition channel among several, with clear targets and accountability.
• Plan and execute marketing campaigns, and manage Behtafood’s brand voice and presence across digital and social channels.
• Build revenue-driving partnerships — restaurants, campuses, organisations, and (as the platform grows) supply-network partners.
• Own growth reporting — what’s working, what isn’t, and what to do about it — with real numbers, not anecdotes.
• Work with the operations and product teams to make sure growth initiatives are things the business can actually deliver on.

What we're looking for

• Experience in growth marketing, digital marketing, or a combined growth/partnerships role — startup experience is a strong plus.
• A real track record of growing a user base or revenue line, with numbers to show for it, not just campaign experience.
• Equally comfortable planning strategy and doing the hands-on work — running a campaign, negotiating a partnership, briefing an ambassador.
• Sharp with data — able to tell the difference between a channel that’s working and one that just looks busy.
• Based in or willing to relocate to Ado-Ekiti, Nigeria.